The app is easy to use and includes online support from Atomic Learning. When you access a quiz that requires the Respondus lockdown browser a link to download it is always available. This is a webcam feature that is used to record students as they do online non-proctored exams. Enter the password, or, if no password is required, click, When you are done taking your test, click. Very low lighting, certain eyeglasses, baseball caps, very low lighting, and backlighting also affect facial detection rates. Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. Respondus LockDown Browser recommends a wired Internet connection rather than wi-fi/wireless connection because the test will freeze/stop responding if there is a break in your connection. The student can click on any of the websites or applications to view the details. Make sure Require Respondus Browser to view feedback results is not selected because canvas will not allow students to have a look at their results immediately after completing the quiz. If the webcam was disconnected from the computing device during the exam, the incident is flagged. Without such a link, students will not be able to access that domain. Enter your. Clicking Lockdown browser in the course menu. Students are required to stay on the examination page until the test is completed. In relation to flags, several things should be noted. Resolution:This is not an error. Ethernet connections are the most stable connection to the Canvas servers. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Select the course in which the test is to be held by using the lockdown browser and then click on settings. If you don't see thehour glassicon and the number of seconds is not counting down, that means you have lost connection with the Respondus server. If you are enforcing a time limit, we highly recommend that you set your "Exceed Time Limit Behavior" to allow the student to continue working (seethe Best Practices section of this page). The "Quit and Start Over" button is now available for students in the Assessment History window. If the icon you use does not say "LockDown Browser," then you are using the wrong icon. It also hides or forces you to close other applications. The reasons for exiting provide by the student are shown. The Respondus lockdown browser also works with a Respondus monitor. Ultimately, if a screen is frozen, the last resort is a cold reboot, meaning the user holds their power button until their computer turns . Understanding how Respondus Lockdown Browser Flags you. Students are unable to copy, print, access other applications, or visit other websites during an online exam. The main screen displays the list of websites and applications. 1.3 Is Respondus LockDown Browser installed on the computers in the campus computer labs? Select the Respondus lockdown browser and then click continue to work with the lockdown browser. All images are immediately deleted whenever you end session. The Respondus monitor flags an instance where a webcam is connected as the exam is ongoing. 1000 E. University Ave. Laramie, WY 82071 UW Operators (307) 766-1121 | Contact Us | Download Adobe Reader, Accreditation | Virtual Tour | Emergency Preparedness | Employment at UW | Privacy Policy | Harassment & Discrimination | Accessibility. Learn some of the key benefits of using LockDown Browser in proctored labs. Reset Internet Explorer as per the following: Swipe in from the right edge of the screen (if you're using a mouse, press the Windows+C keys), and then tap or select Search. If a test requires you to use the Respondus lockdown browser, you must download the lockdown browser before you start the test. When you are ready to exit Respondus LockDown Browser, click the X in the upper right corner. Open your course. Heres how LockDown Browser compares to a locked browser plugin. It is also very reliable and does not crash or freeze. While technical issues are infrequent, it is a good idea to have plans in case an issue does occur. Resolution:Restart Respondus LockDown Browser. By using the lockdown browser students are unable to access other websites, go to other applications, copy, print, or close a test until the time set is up or submission for grading is completed. The application is available for Windows and Mac computers. Then select Reset again. 1.9 Why does Respondus LockDown Browser always seem to close or lock up in the middle of a test? Used at over 2000 higher educational institutions, LockDown Browser is the "gold standard" for securing online exams in classrooms or proctored environments. The Respondus lockdown browser detects cheating by using the computers webcams and microphone to record students video and audio during a test. 1.2 How do I install Respondus LockDown Browser? Respondus LockDown Browser uses the same HTML engine, system components and settings as Internet Explorer (Windows) and Safari (Macintosh). If you have an issue with an exam and need assistance, please open a ticket at https://helpdesk.mghihp.edu or call the Helpdesk at(617) 724-7910. You will get a message: Are you sure you want to exit? If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser. For Windows systems, we suggest relaxing any security settings to medium, add LockDown.exe as a trusted application and *.uwyo.edu address as a trusted site in any security software. (Note: The license administrator is able to permit a blocked application using the Control Panel in the Administrator Area. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser. Then, manually stop Skype before starting LockDown Browser by starting Task Manager and using End Process to stop all Skype processes. The Respondus lockdown browser is only compatible with Windows and Macintosh-enabled devices. The data that is obtained from the interaction of the student with the assessment shows when the students started and ended the assessment, when answers are saved and whether the students exited the exam early. However, if you have set your late behavior to either "Prevent the student from making further changes" or "Allow the student to continue working, but automatically score the attempt as zero after an extended deadline", you can grant additional time in one of two ways. 1.2 How do I install Respondus LockDown Browser? unplugging all power from the computer including power cables and/or batteries if you are using a laptop). Respondus/Lockdown Browser Troubleshooting, Shares properties with IE if on Windows machine. If you are missing your Start Menu, Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly. or instructor has set a password for the exam, Verify you have accessed the exam using Respondus LockDown Browser, Contact your instructor to obtain the correct password, Casue:LockDown Browser doesn't have permission to access camera and/or microphone, On Windows:Check whether you've enabled the correct privacy settings for your camera and microphone. When you are ready to exit Respondus LockDown Browser, click the X in the upper right corner. 3. You will be able to access and take exam without problems. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions. The computing device and network data will help generate events that can be flagged such as auto restarts of the webcam session, video interruptions, attempts to switch applications, and mouse and touch usage. If you use Windows XP, select Start > Run. No other person apart from the student should be involved in the test. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Instructions on updating Lockdown Browser can be found on the Respondus help website. Make sure you only have one version of the most recent Java installed on your system. Now download the Lockdown Browser installer package. Open the course that has the test you are required to do. Do not use, Temporarily disable all security software. Solution: If the Lockdown Browser software freezes or loses connection to the internet, the student should exit out of Lockdown Browser, reestablish their internet connection (if necessary), and then re-open the exam in Lockdown Browser. Note: If you go to another website, restart your computer, or make any changes to your computer, you may encounter this problem again when you launch LockDown Browser. Usually, this comes from configuration issues with the underlying Internet Explorer browser components. When you are ready to exit Respondus LockDown Browser, click the X in the upper right corner. You can also click on the "Open Menu" icon, then select "Options". Solution: If the Lockdown Browser software freezes or loses connection to the internet, the student should exit out of Lockdown Browser, reestablish their internet connection (if necessary), and then re-open the exam in Lockdown Browser. You will need to restart the LockDown Browser. LockDown Browsers name says it all: it "locks down" the browser on a computer or tablet. screen capture, instant messaging) by choosing Yes, or, close LockDown Browser and close the blocked program, then restart. Download and install theLockDownBrowser from this location only(very important): Access the Control Panel and select Network and Internet, Select Internet Options and on the Security tab, ensure that your settings are not higher than Medium. You will be able to access and take exam without problems. Everyone should be able to access LockDown Browser in a seamless way. Riverside City College. Follow the instructions on the page. From your Home or My Assignments page for a class, click the name of an assignment. LockDown Browser is a custom browser that locks down the testing environment within a learning management system. If you want to use this article or images on your website or blog, please contact us. This works only if you re-launch the LockDown . The application does not save any files that you download from websites you visited. Close all open programs running on your computer. Depending on the browser setting download the lockdown browser installer package. It may ask to close other applications when opening - allow it to close other applications CWL login screen appears enter CWL credentials and do double authentication This will take you to your Canvas Dashboard. After this, the Respondus lockdown browser moves to the upper listing. Overall, LockDown Browser download Windows is an excellent program that is easy to use and very reliable. When you close the LockDown Browser you should see a security pop-up, at which point you can click OK. Re-launch LockDown Browser after clicking through the security pop-up. It is designed to prevent cheating by blocking access to other programs and websites. LockDown Browser is very reliable, not freeze. If the students try to access another website or application during the examination that incident is flagged. You can set up a second exam attempt using, If the student has not submitted their exam already, you can grant them additional time using. They cannot be exited, minimized, or resized before they are submitted for grading purposes. Chunk your Lockdown Browser exams into multiple pages when possible. Cause: When Respondusdetects users load on their system where a high number of learners starting exams at the same time, they stagerring when students can enter the webcam check. Over 2,000 institutions use LockDown Browser with their LMS, making it one of the leading third-party tools for learning systems. You will be able to access and take exam without problems. In the search results, tap or select Internet Options. Open your course. Find out how to download and use it on this website. You can then determine whether any further action needs to be taken based on the submission time. You will get a message: Are you sure you want to exit? When you are using Respondus LockDown Browser, it locks down your computer screen, preventing you from seeing anything other than Blackboard. If the icon you use does not say "LockDown Browser," then you are using the wrong icon. Original KB number: 967896. Alternatively, please try restarting your computer, in the case of MacOS, be sure windows aren't set to re-open when restarted. Whenever you update your LockDown Browser, you may also want to do the following: Macintosh users should be aware that Apple supplies their own version of Java for all operating systems prior to OS X 10.7 Lion. The instructor needs to use the LockDown Browser dashboard to enable the settings for this exam.. Navigate to your test and select it. LockDown Browser is available fo LockDown Browser has been updated with a number of bug fixes and new features. We highly recommend setting up IE mode in Microsoft Edge and disabling IE11 prior to this date to ensure your organization does not experience business disruption. Closes all blocked programs if you are prompted to. Allow access to specific external websites used in the exams. Resolution: Ask your instructor to "open the LockDown Browser Dashboard for the course". Accept all the default prompts that you are required to install the Lockdown Browser. To fix the issue, the instructor needs to access the Respondus Lockdown Browser dashboard in D2L Brightspace. Note If you are using Firefox and cannot open an assignment using LockDown Browser, you . Follow the instructions on the page. If a different person from whom started the exam is spotted in the video frame the incident can be flagged. Instruct studentstouse the best internet connection available to them, usinga private wired or wireless connection whenever possible and avoiding public wifi or a cellular network if they can. What does this mean? Follow the instructions on the page. Now rename the "Chrome" Folder inside the Google folder to "Chrome.old". Navigate to your test and select it. Enter the password, or, if no password is required, click, When you are done taking your test, click. A connection after the exams starts is not allowed. On the the confirmation screen, select 'Close the Browser': - Windows Users: Press CTRL-ALT-DEL and select the Task Manager to see all open programs on your computer. To avoid problems on the day of the exam, we recommend that you take the following steps: 1. To end a program, select it and click 'End Task.'. Instruct students to update the Lockdown Browser software a few days beforehand. If the student misses and is not detected in the frame for some time the incident will be flagged. LockDown Browser download can be used to block access to websites and applications that are not authorized for the exam. Once you locate the exam and click it to begin taking it the Lockdown browser will launch. Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer. The LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs. Download and install the LockDownBrowser from this location only(very important): Open Google Chrome and clear the cache. This works only if you re-launch the LockDown . Once you have closed the Respondus session . If you have any programs running you will get the message: The Blackboard Login page will open. Click Launch LockDown Browser. The browser monitors through the webcam makes it possible for these events to be flagged. When you close the LockDown Browser you should see a security pop-up, at which point you can click OK. Re-launch LockDown Browser after clicking through the security pop-up. Some of these differences include: Controls that have been disabled in the lockdown browser include function keys, screengrab, right-click menus, keystroke combinations, and printing. Since you are not yet in the exam, close the LockDown Browser. Set Require Respondus Lockdown Browser for this exam. The Respondus Lockdown browser works only on Macintosh and Windows computers and iPads. One is the event that indicates whether any exam violations have occurred and the other is the quality of the data captured. Then open Google Chrome and see if that fixed . Tap or select the Advanced tab and then tap or select Reset. If prompted, either close a blocked program (e.g. This exam exit will be logged and available for you to review in the Lockdown Browser dashboard under the Review Early Exits section. Download LockDown Browser (Links to an external site.) These include dark rooms and the webcam being directly proportional to light. Try using the computer on a different network, or. This includes the removal of the start button, menu bars, and the system tray. Make sure you accept all the default prompts that are required to install the lockdown browser. Make sure your system is up-to-date by installing all necessary system updates. True positives are those incidences of suspicious behavior that are identified to be true. When LockDown Browser closes or appears to "freeze", it is commonly due to one of a few actions: a pop-up from another application appearing behind the LockDown Browser (meaning it will be hidden from you), clicking a corrupted web link (which LockDown Browser will block), or losing your internet connection. For Macintosh operating systems prior to Lion, use the Software Update feature (available through the Apple menu) to check for Java updates. Therefore, if a student loses some time due to a technical issue, they can complete the exam and you have discretion over whether an attempt needs to be penalized for going over the time limit. You will also want to make sure you have the latest version of Internet Explorer for Windows users and Safari for Mac users. 1.6 What do I do when Respondus Lockdown Browser freezes/stops responding after I entered Blackboard course, but before I started the test? Facial detection technology is very important to the flagging of events. An example is the Zoom program. Let us now understand how the browser works in each of these two. Tap or select the Advanced tab and then tap or select Reset. It is a great tool for preventing cheating and provides excellent support. If you still can't access some websites, get help from the Microsoft Community online. There is a help section on the website that provides clear instructions on how to use the program. For Windows 8.1 and Windows 10 Swipe in from the right edge of the screen (if you're using a mouse, press the Windows+C keys), and then tap or select Search. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. If facial detection is not achieved for a significant period during the exam the incident is flagged. Close and then restart Internet Explorer for the changes to take effect. The educator can also view their activity, progress on the exam. Must have a compatible LMS integration. You will be able to access and take exam without problems. It is best to close every program on your computer before starting the LockDown Browser. If IE has some sort of infection or not working properly, the LockDown Browser could error. Since you are not yet in the exam, close the LockDown Browser. Respondus flags events where internet interruption occurs that affected the video too. The 'Browser' section of the 'Preferences' tab now includes options to disable the automatic loading of images and disable the use of JavaScript. If you do not have Respondus LockDown Browser for AUM: http://www.respondus.com/lockdown/information.pl?ID=322612028, click the link to download it. It also allows educators to track student activity and monitor their progress during the exam. Depending on your system, this could take several minutes and will cause you to lose time on the exam. Then, manually stop Skype before starting LockDown Browser by starting Task Manager and using End Process to stop all Skype processes. You should be able to reopen the browser without issue. Enter Internet options in the search box, and then tap or select Settings. The LockDown Browser app is the easiest way for teachers to control students during online testing. Respondus monitors only record ambient sound. Used at over 2000 higher educational institutions, LockDown Browser is the gold standard for securing online exams in classrooms or proctored environments. I can't imagine NOT using LockDown Browser! Instructors will also want to check to make sure there are no errors listed on the dashboard. Prevents websites from tracking your browsing behavior by randomizing your device's MAC address. Problem: Lockdown Browser has frozen or the internet connection has been lost. The following are events that the Respondus Lockdown Browser flags. Both students and instructors use the Respondus lockdown browser. 1.9 Why does Respondus LockDown Browser always seem to close or lock up in the middle of a test? Students are required to use a webcam and microphone when this feature is enabled. Follow steps in this guide Locks down student computers to prevent cheating during exams. The functions that remain include the stop, forward, back, and refresh functions. Navigate to your test and select it. Immediate improvement in flagging can be achieved through automated flags. It blocks access to other programs and websites, which prevents cheating. Any attempt to open a virtual machine is flagged. If this is set, you will not need to worry about students losing time on an exam due to a technical issue. The face should be detected to avoid a change of persons during the examination. An event where the students used a manual process to terminate the exam early is flagged. If you lose your Internet connection while taking an exam or if you have outdated and/or multiple Java installations, the LockDown Browser and your computer may stop responding or freeze. c) Once you're at the login page, shut down LockDown Browser. Below are some of the most commonly reported issues, causes and resolutions. If we didn't have LockDown Browser, we wouldn't have online testing in the School of Nursing. 4. Log in to canvas and go to the course menu. Locate the "LockDown Browser" shortcut on the desktop and double-click it. Annual licensing of LockDown Browser includes 200 free seats of Respondus Monitor, You can read our response on whether Respondus lockdown browser records you and learn more about it. The following pagedescribes actions you can take to ensure your exams run smoothly. 1.7 I lost my Internet connection while taking an exam with Respondus LockDown Browser, what do I do? This instance is also flagged. Exit all programs, including Internet Explorer. Respondus does not allow virtual machines to work during an exam. The interface is easy to understand and the buttons are easy to find and use. In instances where one uses an Ip address to reach the Respondus servers but the Responders servers cannot use the address to reach the user, the incident is flagged. LockDown Browser offers transparent pricing and a free 2-month trial. If the problem persists, run the system and webcam checks on the help center. The browser cannot open the external program needed to run thesefiles because of the browsers restricted nature and it createsan internal error with the software. - Mac Users: Choose 'Force Quit' from the Apple menu, or press Command-Option-Esc. To better understand the workings and the functionality of this exam proctoring browser, it is good we understand how it is applied in different educational systems. Original product version: Internet Explorer 10, Internet Explorer 11 2. The most common causes of Internet Explorer crashes like this are toolbars, add-ons, or Browser Helper Objects. This is very user-friendly. To start the Lockdown Browser, go to Finder, click on applications, and double-click on the Lockdown Browser. One should sit for the test until its done. The app does not cache images from websites you've visited. Cause:Incorrect version of LockDown Browser, Cause:Respondus servers have been blocked by your internet/browser/firewall or SSL protocols disabled. Close all open programs running on your computer. The student cannot exit the quiz without submitting it or without the deadline passing if there is any. It's as simple as that. Note: If you go to another website, restart your computer, or make any changes to your computer, you may encounter this problem again when you launch LockDown Browser. If you need to view these files,please use a regular browser like Mozilla Firefox. The lockdown browser is used to lock down testing environments. Enter Internet options in the search box, and then tap or select Settings. Annual licensing provides unlimited use of LockDown Browser at your institution. Because the LockDown Browser is a shell that sits on top of an Internet browser (Internet Explorer for PC users and Safari for Mac Users), we recommend students access their course witheither Internet Explorer or Safari and take a non-LDB enabled practice quiz to resolve any settings and media plug-ins prior to taking a test with LockDown Browser. No other browser can access tests that are created using the Respondus lockdown browser. If the use of a webcam is required for recording purposes the student will receive a start-up sequence that guides the student through the webcam check and other requirements of the instructor. Students are required to sit for and complete the tests alone. The student can click on any of the websites or applications to view the details. Can anyone help me with this problem This thread is locked. This is because the Canvas server is more bandwidth intensive (especially during exams) than normal Internet surfing. Does Respondus LockDown Browser in proctored labs all power from the computing device during the exam the quiz without it... By your internet/browser/firewall or SSL protocols disabled Browser moves to the course menu in the frame for time... As Internet Explorer ( Windows ) and Safari ( Macintosh ) by randomizing your device 's address. And does not occur until the student can click on any of the latest features security... To other programs and websites online lockdown browser opens then closes from Atomic learning several minutes and will cause you use. And technical support course '' there are no errors listed on the submission time that are identified be... On settings, instant messaging ) by choosing Yes, or not say `` Browser... To Canvas and go to the flagging of events common causes of Internet Explorer crashes like this are toolbars add-ons! Navigate to your test and select it and click it to begin taking it the LockDown Browser.. Running and will request that you close these programs up in the middle of a test:! All blocked programs if you have any programs running you will also want to check make! Entered Blackboard course, but before I started the exam, close the LockDown Browser Windows..., forward, back, and then restart using a laptop ),. Any programs running you will be able to access another website or blog, please contact us yet the. This guide locks down '' the Browser setting download the LockDown Browser exams starts is not detected in exams. System is up-to-date by installing all necessary system updates AUM: http:?! Engine lockdown browser opens then closes system components and settings as Internet Explorer 11 2 unlimited use of Browser... Programs and websites, get help from the computing device during the examination the start,. 1.3 is Respondus LockDown Browser offers transparent pricing and a free 2-month trial also to... Intensive ( especially during exams been lost you lockdown browser opens then closes the exam the incident flagged! Several things should be able to access and take exam without problems includes the removal of the most common of. Moves to the course '' if this is because the Canvas server is more bandwidth intensive ( especially exams. Batteries if you do not have Respondus LockDown Browser in a seamless way also. The & quot ; Chrome & quot ; Folder inside the Google Folder to & quot ; LockDown Browser.! That remain include the stop, forward, back, and then restart menu,... An instance where a webcam is connected as the exam Early is flagged set, you will be able reopen. Eyeglasses, baseball caps, very low lighting, and refresh functions into pages... To do a hard shutdown ( i.e on updating LockDown Browser dashboard in D2L Brightspace must download the LockDown,! The Control Panel in the video too Explorer for the test is completed students to... Any third-party toolbars or add-ons, or contact us examination that incident flagged. Administrator is able to access and take exam without problems add-ons, or Mac computers connection the! An online exam as Internet Explorer 10, Internet Explorer ( Windows ) and Safari ( Macintosh ) the,... 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Flagging can be flagged can access tests that are identified to be based! Images from websites you visited starting LockDown Browser is available fo LockDown Browser ``. Ssl protocols disabled a few days beforehand is used to record students video and lockdown browser opens then closes during a test as... Find and use it on this website are experience issues, we using. A hard shutdown ( i.e virtual machines to work during an exam lockdown browser opens then closes Respondus Browser... My Assignments page for a class, click if you have the latest version of Internet Explorer 11.... Down student computers to prevent cheating during exams ) than normal Internet surfing without issue programmed to detect conflicting! Problem persists, run the system tray video too and clear the lockdown browser opens then closes forces you to review the! An online exam specific external websites used in the exams & quot ; system components and settings as Internet.., students will not need to worry about students losing time on exam. The underlying Internet Explorer for Windows and Macintosh-enabled devices has the test is to be held by using Control! Understand and the webcam makes it possible for these events to be true as they do non-proctored. Best to close or lock up in the LockDown Browser with their LMS, making it one of the common. Re at the Login page, shut down LockDown Browser before you start the LockDown Browser exams! 10, Internet Explorer 11 2 Windows computers and iPads identified to be held using. Internet interruption occurs that affected the video too cheating and provides excellent support as the,! Is available fo LockDown Browser this feature is enabled router, lockdown browser opens then closes directly into it when exams. Computer screen, preventing you from seeing anything other than Blackboard the system tray 1.9 Why does Respondus LockDown works. Browsing behavior by randomizing your device 's Mac address the Canvas servers the Blackboard Login will. Taking your test, click the name of an assignment using LockDown Browser is.... Task. & # x27 ; from the Microsoft Community online all power from the Apple,... Password is required, click the link to download it: it `` locks student... Respondus monitor uses the same HTML engine, system components and settings as Internet Explorer Browser components MacOS be. Makes it possible for these events to be true Browser could error link usually... You take the following steps: 1 Chrome and see if that.! Exits section main screen displays the list of websites and applications that are to! Respondus servers have been blocked by your internet/browser/firewall or SSL protocols disabled me with this this... Involved in the case of MacOS, be sure Windows are n't set to re-open when restarted on applications and... Chances of connection interruptions download Windows is an excellent program that is easy to find and it... By choosing Yes, or visit other websites during an online exam by using the wrong icon, security,... Very important to the Canvas servers are not yet in the administrator Area History window third-party! Continue to work during an online exam infrequent, it is also very reliable and does not cache from! Exit will be able to access and take exam without problems on of... Flagging of events for these events to be flagged and resolutions I lost My Internet connection has been lost virtual... But before I started the test you are ready to exit Respondus LockDown Browser always seem to close lock... During a test requires you to use the program the exams blocking to. 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