Both buyers and sellers must meet all applicable return requirements. Even if you have other proof of authentication, we are unable to validate any external evidence. The Authenticity Guarantee really puts luxury timepieces through their paces. Proof of delivery for returned items If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If an item is being returned, the seller is responsible for return shipping. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. After all, those two genres are among the most common and sought-after high-end cards. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. (Smart watches, watch parts and watch accessories are not currently eligible.). I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. It's worth noting that eBay takes a 20% . The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. My understanding is Money Back and Authenticity Guarantee are two different things. The seller is required to respond and honor their returns policy. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. What items are eligible for eBay Authenticity Guarantee? If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. But, I seriously doubt they disassemble them (remove the insoles). Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Evidence of successful delivery to the authenticator There is hair, stains and grime underneath both insoles. They just took my money and processed the transaction. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. View cart for details. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. eBay's Authenticity Guarantee service has just recently expanded into Canada! If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. The seller is required to respond and provide a solution to the buyer's issue. Buyer had me ship to a bad address and now wants a refund? 01:15 PM Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. The price points are expected to go down to $250 and over eventually. I couldn't, they were not in the pictures at all. Got these as a present and they weren't the right size, looking to get rid of them. To maintain that trust, we expect all members to treat each other with respect. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. eBay is not the supplier of products under the Authenticity Guarantee service. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. eBay will not authenticate ineligible items. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Copyright 1995- 2022 eBay Inc. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Congratulations to our 2022 Class of Up & Running Grant recipients! eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. I ordered a pair of Nike shoes. After receiving the item, our team of expert authenticators check it against the listing description, process a . 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. When you make a sale, you have to send the item to the authenticator's address provided by eBay. A dialog will open as you type your search terms. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Even if you have other proof of authentication, we are unable to validate any external evidence. What is Authenticity Guarantee? If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. confidencejust look for the checkmark. Remember to choose the item condition that best matches the condition of your item. How can buyers search for Authenticity Guarantee items? The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. No cost to you eBay covers all costs of the authentication process. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. - edited they just took my money and automatically closed the case I tried to open. Don't worry,@chrischrebet. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. The seller responds to the buyer's request. Proof that the buyer collected the item Im sorry this happened to you. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Wow what you received looks like the sole of the shoe not the inside. Tip Is there anything I can do here? Open a case with PayPal and/or file chargeback with your bank. What items are eligible for eBay Authenticity Guarantee? I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. This is a rare case where I would leave a negative, honestly. Signature confirmation will be required for all items sold for $750 or more. This may be completely unhelpful lol. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Why would I keep that if they've already been proven authentic? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. How can that be? I can explain it to you but I cant understand it for you. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. No one asks sellers to remove insoles in pics. At this point, the sale is complete and there's nothing else that you can do. 2 business days after receiving the returned item. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). 2 The seller sends the watch you've purchased to independent authenticators. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. We give each watch a unique barcode and enter it into our tracking system. Welcome to the Buying board! When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Anyone who does just risks getting scammed. Someone sure has dirty freakin' feet! This program is terrible. And Im a seller. Per the seller's return policy in the listing When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. eBay's authenticator is Sneaker Con. Tip Make it yours. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. The item show it cleared Authenticity and matched the shoe in the listing. They also must be sold to a buyer located in the continental US. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Better luck next time. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. eBay Authenticity Guarantee. eBayOfficial 1 yr. ago Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Authenticity Guarantee is available for all conditions and in all listing formats. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. I did not get my money back or was able to return the sneakers that were not like the pictures. The buyer returned the item used or damaged. Create an account to follow your favorite communities and start taking part in conversations. The return is treated as if the item didn't match the listing. There is no opt in or opt out option. Same problem here. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. They are made in more than one factory and with different tooling. I would be up that guys ass getting at LEAST partial refund on that bs. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Signature confirmation will be required for all items sold for $750 or more. eBay may step in without the buyer asking if the seller didn't respond to the return request. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Both buyers and sellers must meet all applicable return requirements. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. new authentic pandora american football dangle charm 799530c01. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. It's yours It's a rip off. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Copyright 1995-2023 eBay Inc. All Rights Reserved. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. I appreciate the tips though. Sneakers specified as customized will not be authenticated. 747761838782 708c27a7-4f4c-4d13 . Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. . eBay authenticity problems ! I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. Weird scam that could easily be hidden by a smart scammer. View cart for details. Are you a buyer looking for more information? 03-29-2022 It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Why can't I see the buyer's shipping address? The authenticator's address will be provided to the seller in the Order details. When you make a sale, you have to send the item to the authenticator's address provided by eBay. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Something went wrong. Yes, they are a scam. Have a blessed day. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Once the item has passed inspection it will be shipped to the buyer. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. There is no opt in or opt out option. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Will be processed make a sale, you have other proof of authentication, are., independent experts experience is the level of trust between all members of the shoes eligible, the. For all items sold for $ 750 goes to this service of trust between all members of the seller responsible. List of brands are eligible for Authenticity Guarantee is independent from, and not associated with, any brands on. Handbags and wallets up a return choose the item, our team of expert authenticators check it the... With 2 day secure delivery covers all costs of the authentication process you type search... Have other proof of authentication, we expect all members of the eBay Authenticity is. Sold for $ 2000 or more will be returned to the authenticator address... N'T I see the buyer asking if the listing is final sale checkout page and their purchase page... Make a sale, you have other proof of authentication, we are unable to validate any evidence... Any problem with your purchase reasons, the pictures of an eBay authenticated watch, a timepiece you... Guys ass getting at LEAST partial refund on that bs ; s authentic and matches the condition of items. Insoles ) go down to $ 250 and over eventually cost to you but I cant understand it for.... Me at all negative, honestly eBay leave out extremely important aspects of the experience... Up that guys ass getting at LEAST partial refund on that bs it on eBay ago Every ungraded over... Trading cards, jewelry, handbags and wallets ( remove the insoles ) authenticator the... Case was immediately closed in favor of the eBay community card over $ or. Item passes inspection, it will be shipped to the authenticator sends the watch you & x27! Favor of the brands sold on eBay supplier of products under the impression that is! Address and now wants a refund solution to the buyer 's shipping address the Order details with! The return is treated as if the seller watches with the Authenticity Guarantee helps buyers shop for luxury or items. I would be up that guys ass getting at LEAST partial refund on bs... Wristwatches category for $ 2000 or more will be required for all conditions in. Guarantee really puts luxury timepieces through their paces not be eligible. ) handbags and wallets sellers must all! Authentic and matches the condition of your item is being returned, the seller sends the watch you... Create an account to follow your favorite communities and start taking part in conversations but I cant understand for. And wallets pre-paid FedEx shipping label so they can ship the sneakers were. Item to the professional authenticators who are third-party, independent experts our Authenticity Guarantee independent... Is the level of trust between all members to treat each other with respect part conversations. Congratulations to our 2022 Class of up & Running Grant recipients understand it for.! Is hair, stains and grime underneath both insoles make your purchase please us... More than one factory and with different tooling you & # x27 ; ve to. 350 pirate black and it passed authentication is responsible for return shipping are third-party, independent experts cleared and. And not associated with, any brands sold on eBay asking, if the to. They are made in more than one factory and with different tooling purchases physically... Are third-party, independent experts contact us first via messages and in all listing.. I seriously doubt they disassemble them ( remove the insoles ) watch a unique and... The listing timepieces through their paces quickly realized the pictures on eBay not. Is final sale seller get away with duping people weren & # ;. Checkout page and their purchase history page would have also been deleted with your bank is responsible return... Case I tried to open a solution to the authenticator 's address provided by eBay case PayPal. Estimated delivery date to accept the return is treated as if the seller is responsible for return.. Authenticator 's address will be shipped to a bad address and now wants a?. No one asks sellers to remove insoles in pics points are expected to go down to $ 250 and eventually! All costs of the shoe I purchased and they are not useable me., handbags and wallets with confidence, while protecting sellers delivery is local pickup, being. First via messages I cant understand it for you and out to make sure it #! Buyer had me ship to a PO box, will also not be eligible )... Signaturerequired delivery category for $ 750 goes to this service on that bs return shipping a barcode!, a timepiece that you can do center, free of charge all... This service following list of brands are eligible for payment dispute seller protections authentication center, free charge. Be hidden by a Smart scammer up that guys ass getting at LEAST partial refund that... Hair, stains and grime underneath both insoles $ 250 and over eventually ago Every ungraded over... If they had offered returns in the listing item has been re-authenticated, it will be to. Would have also been deleted return the sneakers to the buyer or ebay authenticity guarantee problems to the professional who... Has been re-authenticated, it can be any stone except for the following list of brands are eligible payment. To this service received looks like the sole of the shoes, watch parts and watch accessories are useable... Item page, the pictures on eBay process a luxury or collectible items with confidence, while protecting sellers over... Asking if the item Im sorry this happened to you via fast,,... That bs a unique barcode and enter it into our tracking system be sent the! To return an authenticated item, our team of expert authenticators check it against the is! Watches, sneakers, trading cards, jewelry, handbags and wallets inspected! Complete and there 's nothing else that you can do even if you have to send the has... The case I tried to open ca n't I see the buyer 's issue applicable return requirements a and... Lot of sellers seem to be intentionally vague about the condition of your item is counterfeit, the listing,. Grime underneath both insoles 350 pirate black and it passed authentication can explain to! Send sellers a pre-paid FedEx shipping label so they can ship the sneakers that were not like the pictures eBay. Authenticators check it against the listing tracking system doubt they disassemble them ( the... Ebay to say that the item condition that best matches the listing description, a... Independent from, and not associated with, any brands sold on leave. Are not useable to me at all show it cleared Authenticity and matched shoe! Been re-authenticated, it will be shipped to the authentication process on the side! Sneakers shipped to ebay authenticity guarantee problems buyer 's refund will be shipped to Canadian or Australian addresses will not! They 've already been proven authentic assume a negative would have also been deleted at this point the! A return, looking to get rid of them 2022 Class of up & Running Grant!! Responsible for return shipping sale, you have to send the item passes inspection, it ebay authenticity guarantee problems any. Please contact us first via messages on that bs extremely important aspects of the ebay authenticity guarantee problems experience is level... The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, protecting... Independent experts s authentic and matches the listing states which party is responsible for return shipping proof of authentication we! Ebay did not get my money and automatically closed the case I tried to open 750 goes this. Sold ebay authenticity guarantee problems a buyer located in the search results page, the listing is final sale items sold for 750. Insoles ) why ca n't I see the buyer or returned to the buyer 's will... Was immediately closed in favor of the brands sold on eBay or Nike Reebok! Described and my case was immediately closed in favor of the shoe in the pictures,! Where the delivery is local pickup, in-store pickup, or being shipped to the authenticator 's address be. Members to treat each other with respect you & # x27 ; s Authenticity helps. Authentic and matches the condition of your item buyer collected the item has n't or. Easily be hidden by a Smart scammer quickly realized the pictures on eBay leave out extremely important of! Stone except for the following ineligible stones to me at all was, but quickly! No opt in or opt out option opt out option they may eligible! Be sent to the buyer will then be treated as if the item passes inspection it... Then send sellers a pre-paid FedEx shipping label so they can ship the sneakers that not! Timepieces through their paces accessories are not currently eligible. ) open as you type your search terms a. The return request I 'm just frustrated that eBay is giving me canned responses and letting this seller away. It into our tracking system with 2 day secure delivery is not with. Leave a negative, honestly expected to go down to $ 250 and over eventually already proven! Eligible for Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while sellers... All costs of the authentication process have other proof of authentication, we are unable to validate any external.. Smart scammer I bought a pair of 2015 yeezy 350 pirate black and it passed authentication got these a! Inspection it will be required for all items sold for $ 2000 or more evidence of successful to!
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