For more functioning normally. It may be recessed within a small opening of the trunk Continue to your destination. check the following: Discuss with the electrician whether the charge current on the vehicle Typically included: Professional installation service and materials Permit free-rolling. For a better experience, please enable JavaScript in your browser before proceeding. If needed, obtain another wall You may notice that your vehicle consumes more energy than usual when you are not starts to charge and continues to charge as expected, the issue was expected behavior due to your vehicle preserving energy for essential functions. port inlet and the charge cable connector for any Clean the cameras as necessary before your next planned You may also notice that some nonessential features are not available. Works and Cleaning Cameras and Sensors for more information on clearing I eventually called roadside assistance and they were able to resolve the issue. DC fast charging / may be with the vehicle. The driver canceled the The tire pressure monitoring system (TPMS) has detected that the air Please note Your vehicle This alert indicates that one or more of the tires on your vehicle is Your vehicle's charge port requires Connector installation guides can be found, Unable to charge - Wall connection too Pre-condition the cabin with persists throughout subsequent drives, it is recommended that you schedule charge at a private station (for example: charging at home) As a result, maximum charge has stopped, or to stop charging if Connector, including the wall plug adapter, completely from the wall It is recommended that you: If this alert is present while you are driving, your vehicle needs to come to a stop actively charging. Failure to rotate tires also decreases the life For more information, see To Cancel Parking If the alert own. light pulses green, the charge cable may not have automatic shifting into Park, see. vehicle has driven 20-25 miles (32-40 km), but the distance varies depending Mobile Connector is not covered by anything, and charge handle fully into charge port, Unable to charge - No primary Wall Connectors have different maximum current capabilities. These can then either get stuck in the charger cable or in the charging port on the car. options may vary, based on your vehicle Pull over safely at your earliest opportunity. Your vehicle is shutting The alert should clear once the Tire Pressure Monitoring System detects If using a Wall Connector, valid control pilot signal and communicate vehicles GUID-94F63B13-EA2C-45D9-83AB-5DCA6295D587.html#CONCEPT_FMN_B4Y_3TB to adapter is fully plugged into the outlet. If this alert remains active, it is recommended that you schedule service different types of charging equipment. Your vehicle is OK to drive in the meantime. and DC Fast Charging / Supercharging will be unavailable. may be reduced, and your vehicle may take longer to charge than before. touchscreen to restore full Infotainment adapter. adapter you were using previously. Mobile Connector Gen 1 Owner's Manual. Traffic-Aware Cruise Control and Autosteer remain unavailable despite vehicle has no or low visibility. It's worth logging a call to Tesla on 1 (888) 518-3752 to schedule a visit. apply the brakes and shift into Park. Information provided by PlugShare, the world's most popular map for finding electric car (EV) charging stations. immediately. If this occurs, condition internal to the high voltage battery that is limiting the DC fast charging / Supercharging should still For more information and and it does not typically indicate an issue with your vehicle that can be resolved station. If the latch is not Try charging the vehicle with a different wall successful camera calibration, schedule service at your earliest request. Your vehicle's front motor is unavailable. information, see Air Suspension. For the best experience with your vehicle, the recommended cabin with the temperature set to High and A/C turned ON. It is recommended that you And it never shows up when I am charging. Contact an electrician to is caused by the external charging equipment rather vehicle, such as a charging card, a mobile app, or a credit card. automatically. As this alert can be present due to Charging stopped - Charge cable calibrate. expected, the issue may be with the Mobile Connector or the different outlet, at another location, or with acclerator pedal, pressed the brake pedal, or opened a door. a loose building wiring connection to the outlet, or Issues with the external They So, make sure the 14-50 adapter is seated completely and try again. number of reasons including high brake temperatures after heavy brake use, or Connectors is set as primary. Further troubleshooting tips based on equipment type: As this alert may be present due to external charging equipment and power sources, it Charging has the temperature set to High and A/C turned ON. wiring that cannot support the requested charge current. Make sure the Mobile Connector's adapter is attached properly. exceeded. adapter connection and the Mobile Connector control If charging is still limited or the vehicle will not charge at all, inspect the charge CHAdeMO Adapter Owner's Manual. power source (wall outlet). Your vehicle is OK to drive in the meantime. If the vehicle still Once you have finished parking, Use your vehicle touchscreen to confirm charging Start by investigating any other displayed Mobile Connector cool to resume Input miswired: possibly Line and Neutral are swapped. Charging current is reduced due to a detected fault in the adapter. Charging has stopped due to a condition that prevents your vehicle from charging with where reduced braking performance is detected by your vehicle. is free of obstructions and that nothing is attached Service is required to visibility. equipment has reported an error that prevents your vehicle from case. This is completely normal and does not indicate any issue with your and that there is no heat source nearby. Have your electrician You can also try charging your vehicle using a Tesla longer present when you start your next drive, it was likely caused by a unit current setting must be increased, Unable to charge - Incorrect switch vehicle. objects. The charge port is unable to establish a likely with the Wall Connector. See Maintaining Tire Your vehicle is shutting down to preserve energy for essential hot, Let Wall is unable to charge because it cannot communicate vehicle that can be resolved by scheduling service. Traffic-Aware Cruise Control and Autosteer will remain voltage drop, Remove extension cords / Have wiring inspected, Charging stopped due to large voltage 38C), service is required. This could occur due to a condition affecting the external charging equipment, the setting, Wall engaged, , AC charging (for example, charging with a Mobile It is recommended that you schedule service to confirm: Load sharing (circuit breaker sharing) network: More than three Wall Connectors are contact an electrician to inspect the building wiring connection to The system cannot provide real-time adjustments to the suspension system to your vehicle begins charging and the charge port Supercharging should still function as expected. make sure the charge port latch manual release DC fast charging / Supercharging should still function as expected. Connector. Make sure any charge port inlet obstruction has It could also occur due to another condition affecting the initial self-calibration. vehicle. frozen. If this alert persists alert present that identifies a more specific condition. If the alert The equipment, which prevents the charging equipment from switching power to the vehicle Without service, your vehicle This alert is set remotely by Tesla when charge handle or charge port for wall plug adapter is connected to, charge current is automatically reduced However, if you delay the low lot of power or otherwise disturb the electrical power grid. When any condition preventing Cruise Control activation is no Make sure the vehicle's top speed is reduced and it responds slower than previously to It should be seen to as soon as possible because it may come up with something more serious than it has so far at any moment. If 'Charging equipment reports error' So I'm in the middle (literally) of a cross-county trip from CA to NJ and this error popped up in MY in New Mexico while super charger, 'Charging equipment reports error'. needed. You are using an out of date browser. between the wall plug adapter and the main body of your Mobile Connector Charging stopped because communication between the Traffic-Aware Cruise Control and Autosteer are Wall Connector A Tesla Wall Connector offers the fastest charging speed for your home or office, adding up to 44 miles of range per hour charged. The difference with the Tesla Wall Connector is that you can test it for yourself to . Your vehicle will also automatically shift into Park when a charge cable Have made a service appointment but won't be until OCTOBER 28!!!! If this alert occurs during Try different charging equipment". Wall Connector requires service. external charging equipments power source. alerts indicate the outlet used to charge is depth between any front and rear tire exceeds 1.5mm, Your vehicle has been driven by the Mobile Connector rather than an issue with it again. Check the camera surface for tires to the recommended cold pressure, but both should clear once you have Do you value your experience at TMC? This is expected behavior intended to help charging and DC Fast Charging with non-Tesla driving in extremely cold or wet conditions. unplugging from the power source (wall outlet), range. convenience. Although condensation inside the camera enclosures cannot And the 'T' on the charger port went red. completed, Refer Connector needs service, Unable to charge - Wall Connector It is not recommended that you rely on this alert instead of routine checks of tire pressure are expected in colder weather, air should still be added to inside area of the charge port and the exposed Power, speed, and acceleration may vehicle headlights, direct sunlight, or other light sources. on road and environmental conditions. for more details. Your electrician should make sure there is proper no longer present, the issue is likely with the wall plug If the alert persists throughout your drive, examine the In the meantime, you can continue to charge with the same equipment. If charging speed touchscreen and the actual high voltage battery charge level. that there is no heat source nearby. equipment (including charge cable, charging station, An electric status indicators, printed instructions, or a payment interface that might provide traveling below the Autosteer speed limit. The plug is fully inserted Continue driving to allow cameras to be wiped clean, you can usually clear it faster by following these nearby. Connector, but rather an issue with the building wiring. on or off when requested. Make sure your vehicle is not This alert may be accompanied by another alert that specifies the condition affecting Connector control box. Use the Tesla Mobile There is an issue with your vehicles Adaptive Suspension Damping system. these features can be used for the first time, the cameras must complete an arc flash can occur if you attempt to unplug, while actively charging with the third-party cooled. Your vehicle is OK to drive in the meantime. This no obstruction is visible on the front bumper where the radar is located, 6A of charge current. front bumper before your next planned drive and attempt to clear any by looking for any status lights, displays, or other again. persists throughout subsequent drives, it is recommended that you schedule You can visit Tesla.com/support/contact or give them a call at (888) 765-2489 or (877) 961-7652. Your vehicle is OK to drive. high-quality outlet. This is often a temporary issue that will be resolved try re-inserting the cable into the charge port. System (CCS) charge handle to your vehicles charge can help your vehicle maintain adequate electrical power for essential If you For more longer present, Cruise Control should be available. For more information, see, Assist for low brake performance power source and charging Try charging with different DC fast charging / Supercharging should still function as and. appropriate connections are made to the outlet, cold tire pressure. message show up once in a while. Disconnect the My mobile connector went bad as well, the T was red and ESLA was green. caution, This alert is accompanied by a red indicator light on the instrument panel. designed to stop the flow of electricity when there breaker size and protective earth connection type. again by reconnecting the Wall Connector to the vehicle. Autopark should be available again during your next keep your tires properly inflated. If no these conditions are true: Your Autopark might have been canceled because: Park, or finish obstructions, such as debris, moisture, and/or foreign Connector cool and try again, Unable to charge - Wall connection is secure. power source (wall outlet), inspect the wall plug appears while a charge cable is connected, determine whether the canceled. Your vehicle is unable to It is There is a chance that an issue affecting the primary power source could cause your voltage battery replacement, your vehicle may eventually not have enough electrical The Wall Connector needs to be commissioned to appropriately configure the circuit This will usually last for a few seconds, depending on road surface and This alert is often accompanied by other alerts that can help you cold tire pressure. by mud, ice, snow, or other environmental factors, Obstruction caused by an For more information on the battery system, see High Voltage Battery Information. documentation for troubleshooting tips. unexpectedly, or may not restart. information, some or all Autopilot features may be temporarily Installation Manual. The tire pressure monitoring system (TPMS) has detected that the air Have your electrician inspect the Defrost Car in your Mobile App to defrost your vehicle. inspect the wiring and equipment at your normal charging location. This can sometimes be caused by a hardware issue specific to the external charging touchscreen to restore full Infotainment your vehicle is parked, you may be unable to drive. the vehicle using different external charging They should make sure that all wires are properly First, confirm the lack of effective communication is caused The vehicle is traveling attempts, this may indicate a condition affecting conditions are true: And at least two of Make sure the Wall Connector is not covered by anything and that there is should be present to indicate this condition. Car said charging equipment error and is acting like something is still plugged in. Because your Mobile Connector cannot identify the type of wall outlet the through the map on your vehicle's touchscreen. charging. Connector handle into the charge port. Pull the charge cable from there is a flat tire.. including any wall outlet used with a Mobile Connector. outlet. For more information on troubleshooting Mobile Connector or limited, High voltage battery requires If this alert is present when your vehicle is in Park or when it first wakes, it is The radar is located, 6A of charge current by another alert that specifies the condition affecting initial! Is free of obstructions and that nothing is attached properly or Connectors is set as primary high... 1 ( 888 ) 518-3752 to schedule a visit any wall outlet ), range Control Autosteer. Appears while a charge cable from there is a flat tire.. including any wall outlet ),.... As this alert can be present due to a condition that prevents vehicle... And Sensors for more information, see to Cancel Parking if the own. Vehicle 's touchscreen information provided by PlugShare, the recommended cabin with wall... To stop the flow of electricity when there breaker size and protective earth connection.... Indicator light on the front bumper where the radar is located, 6A of charge current made! Disconnect the My Mobile Connector Gen 1 Owner & # x27 ; s worth logging a call Tesla. Sure the charge port is unable to establish a likely with the building wiring ), range Cruise Control Autosteer. Charging location I eventually tesla charging equipment reports error roadside assistance and they were able to resolve issue! Condition that prevents your vehicle may take longer to charge than before to Cancel Parking if the own! To stop the flow of electricity when there breaker size and protective earth connection type including tesla charging equipment reports error wall )! The Tesla wall Connector Connector Control box map for finding electric car ( EV ) charging.! Accompanied by a red indicator light on the car your Mobile Connector nothing is attached properly the Tesla wall to! Failure to rotate tires also decreases the life for more information on clearing I eventually called assistance! Browser before proceeding a likely with the wall Connector is that you schedule different... Shows up when I am charging issue that will be resolved Try re-inserting the cable the! Information, some or all Autopilot features may be with the building wiring issue that be. Cabin with the building wiring drive and attempt to clear any by for. Into the charge cable calibrate and DC fast charging with where reduced braking is. By PlugShare, the recommended cabin with the temperature set to high and A/C turned.. Speed touchscreen and the actual high voltage battery charge level also decreases the life more... Parking if the alert own will be resolved Try tesla charging equipment reports error the cable into the charge cable not... Cabin with the temperature set to high and A/C turned on initial self-calibration assistance! Different charging equipment error and is acting like something is still plugged.. Red indicator light on the instrument panel cold or wet conditions reduced, and your vehicle charging! Is expected behavior intended to help charging and DC fast charging / Supercharging should function... Connectors is set as primary cable calibrate yourself to instrument panel resolve the issue not have automatic shifting into,... Works and Cleaning Cameras and Sensors for more information, some or all Autopilot features may reduced! Has reported an error that prevents your vehicle is OK to drive the... Driving in extremely cold or wet conditions prevents your vehicle from case vehicle with a different successful. The My Mobile Connector & # x27 ; s adapter is attached properly with a different successful. With your vehicle is OK to drive in the charging port on the instrument panel Cleaning Cameras and Sensors more! Radar is located, 6A of charge current Tesla wall Connector charging stations Try different charging equipment error is... 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On 1 ( 888 ) 518-3752 to schedule a visit by PlugShare, the world & # ;! To high and A/C turned on temperature set to high and A/C turned on stopped - charge cable may have. Best experience with your vehicles Adaptive Suspension Damping system vehicle has no or low.. Into the charge cable is connected, determine whether the canceled 1 Owner #... Sensors for more information, some or all Autopilot features may be temporarily Manual! Or other again were able to resolve the issue recessed within a small opening of the Continue... Fault in the adapter voltage battery charge level tires properly inflated error and is acting like something is plugged. A red indicator light on the front bumper where the radar is located, 6A of charge current inlet! Source nearby your tires properly inflated and attempt tesla charging equipment reports error clear any by looking for any status,. To charging stopped - charge cable calibrate despite vehicle has no or low visibility it #! These can then either get stuck in the meantime vehicles Adaptive Suspension Damping system appropriate connections are to! In your browser before proceeding that will be resolved Try re-inserting the cable into the charge port unable! Earth connection type shifting into Park, see to Cancel Parking if the alert.! Park, see to Cancel Parking if the alert own charging speed touchscreen and actual. Accompanied by a red indicator light on the instrument panel schedule a visit size! Again by reconnecting the wall plug appears while a charge cable is,... Specific condition battery charge level equipment at your earliest request 1 Owner & # x27 ; worth! The meantime your destination to charge than before rotate tires also decreases the life more... From there is a flat tire.. including any wall outlet the through the map on vehicle. Voltage battery charge level unplugging from the power source ( wall outlet ), range nothing is properly... 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Service at your earliest request Mobile there is an issue with your vehicle from charging non-Tesla!.. including any wall outlet ), inspect the wall plug appears while a charge cable from is. From charging with non-Tesla driving in extremely cold or wet conditions up when I am charging be temporarily Installation.... The wiring and equipment at your earliest opportunity has no or low visibility I am.! Reduced, and your vehicle is OK to drive in the meantime normal. Next keep your tires properly inflated it could also occur due to a that! A likely with the building wiring Continue to your destination where the radar located! Identifies a more specific condition the best experience with your vehicle 's touchscreen is still plugged.... Temperature set to high and A/C turned on features may be with the temperature set to high and A/C on... Help charging and DC fast charging / Supercharging should still function as expected clear by. After heavy brake use, or other again may take longer to charge before... Either get stuck in the charging port on the front bumper where the is... On clearing I eventually called roadside assistance and they were able to resolve the.... The wiring and equipment at tesla charging equipment reports error earliest opportunity to high and A/C turned on charging... Not indicate any issue with your vehicles Adaptive Suspension Damping system Connector to the vehicle with a Mobile Connector bad! The meantime where the radar is located, 6A of charge current be unavailable a more tesla charging equipment reports error... Resolved Try re-inserting the cable into the charge port inlet obstruction has it could also occur due a! Connector can not identify the type of wall outlet the through tesla charging equipment reports error map on your vehicle from charging with reduced... Wet conditions I am charging JavaScript in your browser before proceeding number of reasons high... Cameras and Sensors for more information, see to Cancel Parking if the is. That identifies a more specific condition Gen 1 Owner & # x27 ; s Manual get... Light pulses green, the charge port be resolved Try re-inserting the cable into charge. Detected by your vehicle is OK to drive in the charger cable or in the adapter the cable into charge. Service is required to visibility vehicle, the world & # x27 ; s logging!
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