In her spare time, she is a keen Formula 1 and music fan. Panthera acknowledged this, but stated they were calling me for multiple debts and that I had mislead FOS by not disclosing this. I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. name@example.com), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. The key regulations include: Due to less desirable actions by some debt collectors in the past, these and other guidelines have been put in place to curb harassment of individuals. The National Debt Helpline is always available on 1800 007 007. During Saturday and Sunday they are allowed to call between 9am to 9pm, however not all debt collectors will contact on Sundays. Some of the nicer ones wont call you on Sundays. I can confirm that Panthera Finance is a legitimate collection agency. "Some contingent collectors seem to be a law unto themselves. In the latest case of allegedly unconscionable conduct to hit the debt . The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. It has a $450 million market capitalisation. When he tried to obtain information from Energy Australia they would not provide any details and instead referred him back to Panthera. When they reverse a default listing, they don't let those same organisations that have an alert on you for a negative ding know that the default has been reversed. So, this morning a mail has come to me from Panthera Finance asking me to pay $570 on to them for Energy Australia. But a few weeks later I received a bill for about $1,900. We were very concerned about complaints of Pantheras behaviour, which we allege breaches the Australian Consumer Law and caused extreme distress to the three consumers involved, ACCC Commissioner Sarah Court said. Debt collectors are governed by certain rules and regulations under Australian law. ). The Forrests owed $9,600 on their credit card when a debt collector "went for the house". Skipadee2 3 yr. ago. I am now searching for information on the relevant ombudsman. 112 0 obj <>stream So if youre moving house constantly to get away, then they might still find you. We invest heavily in compliance, complaints procedures, training and customer experience. ( Panthera Finance is a scam company, they buy debts of companies and try to collect the debt from the original parties affiliated. Called Energy Australia and we owe no money!! 2022 Panthera Finance LLP. This was the first time we used a virtual . Pros. Answer See 1 answer. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Paying off a debt is a great achievement! These are not legally enforceable; they are not a statute and part of the Australian body of consumer law. Laura lives in Essex with her husband and 2 young sons. I believe this company to be a scam operation. We invest heavily in compliance, complaints procedures, training and customer experience. ", Read more: Panthera appealed but before a second ruling was handed down Panthera accepted the first. Follow the topics, people and companies that matter to you. If that is the case in contract law then someone should tell Energy Australia. Theres a reason for this: YOUR CREDIT FILE. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. "They would just harass us with non-stop phone calls, making demands that were just unrealistic. I would check the email it was sent from, then throw it into spam and block the sender. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business Founded in 2010, Panthera Finance is the cornerstone of Panthera Group, with offices in Brisbane and Manila. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. You dont want this tarnished, as a bad mark will last 5+ years. ), Media Team - 1300 138 917, media@accc.gov.au, Debt collection company in court over alleged harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution, ACM Group Ltd, to pay $750,000 in penalties, Equifax Australia Information Services and Solutions Pty Ltd to pay $3.5m in penalties. Businesses, particularly in the debt collection industry, are warned that harassing consumers is unacceptable under any circumstances and can result in significant penalties, Ms Court said. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. CHOICE supports the First Nations people's Uluru Statement from the Heart. "But that isn't adequate.". We work hard to help everyday Australians to work through the hurdles. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. I received a bill for $1,900 that I never owed. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. I received a letter over a year ago about this and emailed them that it couldn't be me that has this debt, the name on the letter wasn't exactly right and I knew I never had an account with Energy Australia. We had a bill from Panthera Finance stating we owed money to Energy Australia. Cons. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. With the above restriction, any day between 9am and 9pm (expect public holidays). Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. Ask us to step in! Took them two weeks to get back to me. What well provide are the fundamental facts to help get your situation sorted. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. When do debt collectors give up? All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. We dont ask you for money upfront, and were very nice too. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. The company was seeking to raise $20 million in a placement to sophisticated and professional investors via stockbroker Morgans on Wednesday. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. That is an affordable payment plan to get debts resolved. Should I call those Panthera Finance company tomorrow and explain this? We integrate financial services with digital-first, data driven solutions. It is clear something needs to change. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. Youve found The Debt Free Community, Australias #1, You might have heard of personal insolvency as an option before, especially if youre going through difficult times. n3kGz=[==B0FX'+tG,}/Hh8mW2p[AiAN#8$X?AKHI{!7. Cons. This is bad news. I later emailed them with the same 'story'. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Answered 10 February 2021. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. Fantastic culture with great office perks and incentives. It's safe to assume that debt collectors hear plenty of denials in the course of their work. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. But then again, its never too late for us to help you out. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. Trading office and Registered office address: Panthera Private Office, Aldermary House, 10-15 Queen Street, London, EC4N 1TX. I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. They called my husband at work. 0 How has Panthera Finance responded to the COVID-19 outbreak? They were relentless, unscrupulous. If you want additional piece of mind, call them up. Unfortunately contract law stipulates that a contract is only issued between the original two parties and can not be transferred without consent. Managing your debt and help you understand if you may be eligible for hardship assistance hard to get. Fos by not disclosing this more: Panthera appealed but before a ruling... But before a second ruling was handed down Panthera accepted the first Nations people 's Statement! In Essex with her husband and 2 young sons the email it was from... When Renovating your Home, APRA: the evolving lending climate for investors challenges and.. Of allegedly unconscionable conduct to hit the debt from the Heart agreed to pay him compensation to get... And agreed to pay him compensation some contingent collectors seem to be a law themselves... Issued between the original parties affiliated significant discount and attempt to recover the full amount fundamental to. 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