Minimum charge one hour. Can I ride my bicycle through the tunnel? If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you do not register, proving eligibility, the full cash toll rate will apply. For all other enquiries please email ask@merseytravel.gov.uk. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. You receive the highest rate of mobility component of the Disability Living Allowance. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Please note - we ask that you do not send general customer queries to this email address. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. You will need to complete the relevant surrender form that is available to download online via the above link. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. T-FLOW account online at merseytunnels.co.uk. Enter the amount you want to be refunded and click Submit. The refund button will be made available to you again once the funds have successfully cleared. Buy FASTag. What do the traffic light and lane display messages mean? Have you moved home since you received your last concession travel pass? Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. You receive the mobility supplement of a war pension. What if I have multiple cars in my household? The concession can only be used in the vehicle you nominated on your application form. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. They will be contacted directly to discuss transferring to T-FLOW over the coming months. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. All planned closures are advertised on our website and you will still be able to use the other tunnel. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. We are sorry for any inconvenience caused. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. The documents you should supply are: Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. TERMINATING OR ENDING THIS AGREEMENT Penalty surcharge 60, 200 per hour. Liverpool Lime Street is currently closed to the public due to a security threat. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. We are sorry for any inconvenience caused. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Easily manage your Mersey Tunnel Fast Tag with this app. Where possible, we will include a message on the phone lines to inform you of these changes. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Step 1. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. This is likely due to your active Direct Debit payment date on your account. Nothing in these terms will affect those legal rights. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. or If you wish to change your nominated vehicle please call 0151 330 1004. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. How should I plan for my journey? T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. There is a restriction to four vehicles for each personal account. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. The maximum fine for breach of a byelaw is 1,000. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. 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