The Service Center will determine whether or not the problem is covered by Samsonite's warranty. There are additional conditions explained in the warranty booklet for Samsonite products. Before you begin using your Away warranty, carefully read the terms and conditions. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. This warranty is global and you may have your Product repaired at any Service Center in the world. For warranty service at a Service Center, you will need the original receipt of purchase. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Click the Submit button to complete the registration process. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. Reliable Quality And Durability: Samsonites 10-year Warranty. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. An error occurred in your subscription. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Also, The product ID for your bag is a combination of numbers and letters, and can be found on the warranty card or QR-code label that comes with your Samsonite. Look for a label on the inside of your suitcase. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. WebImprove your Samsonite experience by registering your product. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Quality Assurance Our warranty is intended to give you specific legal rights. If the handle is broken, you can replace it with a new one or sew it back on. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Inspect your Product immediately after handling by anyone other than you. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. United States: 1-800-262-8282 American multinational luggage company and retailer Samsonite is one of the largest. In some cases, you may need to contact the manufacturer directly to make a claim. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. State. To the extent permitted by applicable law, any implied warranties are hereby excluded. Samsonite offers a limited warranty for most of their products. Our warranty is intended to give you specific legal rights. Manufacturing specifications are subject to change without notice. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. * See If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Copyright 2022 Samsonite. Inspect your Product immediately after handling by anyone other than you. Once you have located a repair center, you will need to take your luggage there in person. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Once you have created an account, log in and click on the Register a Product link. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. List of repair drop-off points: Click here. Canada: 1-800-265-4933 The warranty covers manufacturers defects for three years from the date of purchase. Go to the Samsonite website and create an account. Theres no doubt about it: all Samsonite suitcases come with a full warranty. * Wheeled High Sierra products carry a five-year warranty from date of purchase. This warranty is global and you may have your Product repaired at any Service Center in the world. So, does samsonite luggage have a lifetime warranty? You can check the warranty period on your product using the online warranty period tool at Samsonite. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. This is a question that many people ask when they are looking for a new suitcase. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Remember me? Any Improper or incorrectly performed maintenance or repairs void this warranty. Order online suitcases, travel bags, backpacks and laptop bags. This number can usually be found on the products tag or label. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Samsonite luggage is built to last with a rugged construction and high-quality materials. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Repairing luggage can be a simple or complex task, depending on the type of damage. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. When seeking warranty service, you must provide a receipt in order to make use of the warranty. Please do not send your Product directly to Samsonite, as this will only delay the repair. Find your local Samsonite store and favorite bag. Consequently, if a problem occurs with this To the extent permitted by applicable law, any implied warranties are hereby excluded. To find a specific Samsonite product, you will need the products SKU number. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. With this quick guide, youll be back on the road in no time. Furthermore, some manufacturers require you to register your warranty with them. arrival, if possible, before clearing customs. If the wheels are broken, you can replace them with new ones. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Are you sure you want to remove the following product from the cart? Samsonite customer service is renowned for its excellent support. ext 237 (French Calls) WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. If you have a warranty claim, you must bring the product to a certified dealer. Sign Up for Email and get access to exclusive offers & the latest updates! Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. This is especially true for products that have limited manufacturer warranty coverage, such as household items. 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