When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. The perfect time to try to scam someone. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I want to confirm a transfer booked through American Airlines. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Except for service animals, keep pets enclosed in small cages or cardboard boxes. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. We also recommend booking your adventure tours through them. Incredible views of the ocean/beach front. Aircraft Refueler. It was all shopping in tourist market. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We had called a few days ahead to change our pick up time from the hotel. We had fruit and pastry for breakfast and drinks. This is the hardest company to contact. The company accommodated and told us our new pick up time. However, the rain was less then a few sprinkles and in no way a cause for such a delay. Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. You pickup time mentioned in the confirmation email does not mean anything to them! I contacted them through WhatsApp. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. A 0,5 km del Los Cuates de Cancun. Offer is not eligible for our promo codes or other discounts. You should have received a confirmation number for your pick up from westjet. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Transfers again had been paid through Costco. Terrible customer service. Hilde Bec. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Dear guest, Tripadvisor performs checks on reviews. We were verbally told to be at the lobby for a 4:30 pickup. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. There are videos and photos online of how bad this situation was. Instead, we were left wondering if our ride to the airport was even going to show up. Dear guest, The person was very attentive and helpful. It showed on the email that our pick up time was changed. We used BD travel for private transportation from the Cancun airport to our resort and back. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Monday trips must be cancelled by Friday of the previous week. BD experience excursion Snorkeling with Turtles. What time will pick up be. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. The van was comfortable and the driver very good. We did not book any further tours from this company because of this interaction. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. I want to confirm a transfer booked through American Airlines. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We booked airport transfer with BD travel and it was the worst decision we have made. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. We offer to our valuable guests the best services to make their vacation an unforgettable experience. *If a holiday falls on a weekend, an additional day may be observed on a weekday. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Our driver Raul got us to the terminal at approximately 6 pm. Do you have an email to contact BD Experience Cancun? Yes Best Day Tours was the same as BD. Contact page of BD doesnt work, more than 10 emails sent. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. By BD Experience. Absolutely terrible. We booked the tour to Cozumel at the best day counter in our hotel. There are videos and photos online of how bad this situation was. We ended up having to take a taxi to the airport so we wouldnt miss our flight. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Canceled bus after confirmation without rectification. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. Worst company to work with. Please do not use them, they will ruin your trip!! I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. My confirmation came from Costco who made my reservations. Sign in to get personalized notifications about your deals, cash back, special offers, and more. Review tags are currently only available for English language reviews. Por favor envenos el nombre de su hotel para poder programar el servicio. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. Dear guest, BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. " Excelente restaurante italiano " 22/08/2022. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. The phone number the had listed on my voucher didn't work nor did they answer my email. Yes, that was the excuse for not doing the job that it will take more time!!! We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. You can cancel this reservation up to 24 hours in advance for a full refund. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Tripadvisor performs checks on reviews. Hilde Bec. We paid for everything up front. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. The RTA contracts with Sun Tran to operate the Sun Shuttle service. First time purchase only, local category deals. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. No smoking on board, including electronic cigarettes. Solo se hacen recogidas en hoteles de la zona de Cancun. Finally they put us in a shared van to drop us to the hotel. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Very little wait time and quick service to our hotel. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. I am not sure how it is still legal for this company to operate. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Hilde Bec. Taking safety measures. We scheduled a transportation for a flight out. For 47 U.S. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. Tripadvisor performs checks on reviews. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Giving us an email to confirm this change. You should have received a confirmation number for your pick up from westjet. This delayed our trip for an hour. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. So, we came down at 3 AM. Mu. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. It is always a pleasure to assist you and we remain at your disposal. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Do you have an email to contact BD Experience Cancun? 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