CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Check out what 17,513 people have . Theres no risk of bored teens on-board either. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. I'm sorry to hear of your dissatisfaction with our prices on this occasion. Important . Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Overall this was a much better Plus special offers on kids meals are available on all crossings. Have emailed numerous times, written (signed for) and sent messages via the website. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. . In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. > See our booking terms and conditions *Terms apply. more. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Full payment is required if booking within 60 days of travel. Do you agree with Brittany Ferries's 4-star rating? Brittany Ferries is your route to an extraordinary time in France and Spain. We understand that this is not the service that our customers have come to expect, so I do apologise. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Kind regardsAlison. In the case of Standard and Flexi tickets, you pay fewer . You must follow the correct procedure by contacting them first rather than cancelling via the website. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Is this your brand on Milled? After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. It all screams SCAM! Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. The circumstances were explained with no sympathy shown. 52,385. Date of experience: January 02, 2023 Checking in, restaurant,cabins. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. I moved . The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Standard 158. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. We had a 4 berth cabin for two. These tickets require a 50% deposit at the time of booking, which is non-refundable. Have been trying to get through for months. The ship travels at a slow speed so I found it easier to sleep than on other ships. Have a Flexi ticket booked for end July and need to amend. Every ship has a choice of accommodation to suit your budget. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. It was a far improvement over it's near sister ship Galicia. I just hope I've got the upgrade to a flexi ticket correct!! Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Disgraceful, unconscionable, uncaring and . Fees are in addition to any price increase that may apply. Lets have a look at different types of tickets. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Minimal space in the cabin but its Flexi 165. I booked flexi tickets with BF last year. We travelled home on the new ship Salamanca from Bilbao. This means that it's best to avoid needing to cancel your travel booking as much as possible. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Brittany Ferries has a very limited refund policy. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Kind regardsAlisonBrittany Ferries. Please accept our apologies. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. It was a far improvement over it's near sister ship Galicia. This makes it a convenient way to take your car on holiday with you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Since 2017. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. How is one supposed to contact this company? Rank in 1 month. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. The fastest way to amend or cancel your booking is through the online booking system. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Standard. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Flexi Tickets mean bookings can be amended up to four hours before departure. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. View full details. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Phone. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Recommended experiences in and around Portsmouth. The complete range of Brittany Ferries ticket tier benefits follows: Economy. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Before this, you can only receive a partial refund via a travel voucher. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Kind regardsLeah Brittany Ferries. How is one supposed to contact this company? Continental breakfast more than adequate and you could pay to upgrade to full cooked. No kettles in cabins. . JavaScript is disabled. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. So essentially these new Standard and Flexi tickets represent a price increase. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The shop was small but ok. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. MH. You are using an out of date browser. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. The ribs dry and stringy. Kind regardsAlison Brittany Ferries. Each ticket has a different price set and provides better comfort. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Then theres the flight itself. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. 32.8K. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Is that right or am I reading it wrong? Copyright 2022. #3. They do nothing, you have to ring and ring and ring, no answer. In case of cancellation, you will receive a higher refund amount if the ticket is more expensive. Would have liked a smoothie or ginger beer. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Would you like to go there now or continue browsing Family Traveller UK? I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Group Enquiries: Call 0330 159 5400. It may not display this or other websites correctly. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. more. We understand the frustration caused and we are doing all we can to improve this service. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Overall it is a pleasant journey with somebody else doing the driving! Review tags are currently only available for English language reviews. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Thank you Marcelo!!! Please accept our apologies. This email was sent January 10, 2023 3:49pm. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Date of experience: 02 January 2023 This can be frustrating, since sometimes your plans change for reasons you can't control. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. We look forward to welcoming you on board. Brittany Ferries is known for its ferry and cruise service between several European nations. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. #1. Holyhead - Dublin. Only given 3*. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Full payment is required if booking within 60 days of travel. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Cancellation charges apply according to different ticket types. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Review tags are currently only available for English language reviews. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Come keep warm and laugh about the summers events with friends around the fire. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Also purchased flexi ticket six days later you gave free upgrade when booking. Toilet filthy with excrement on the seat, which I had to clean. OP. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. No reduction in ferry price because of this. Dont make chili, thats OK. Come sample and help to judge. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Not good enough Brittany Ferries. Adria Coral 600SL. Shower curtain black. Ferry Portsmouth to Santander. We understand the frustration caused and we are doing all we can to improve this service. Ventouris Ferries: save on your 2023 sailings. Why not credit the original card? Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Online. Aug 10, 2022. Get inspiration, tips And holiday competitions straight to your inbox! When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Arrive on holiday calm, rested and ready for anything. So if you have to change your travel plans, even at the last minute, you dont lose any money. Skip to main content. View more details. Evening meal was great and great service. I liked the updated cost as each section of the booking was completed. But what annoys me is having altered your crossing if you need to . What is the point of a flexi ticket which would have cost . Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Tripadvisor performs checks on reviews. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. These tickets require a 25% deposit at the time of booking. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Thank you and well done. Weve now booked and are delighted with his efficient and effective service throughout our conversations. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Review of Brittany Ferries. Welcome Brittany Ferries UK. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Prices at bar very reasonable. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. I am sorry that you have not been able to amend your Flexi ticket online. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. It goes against our guidelines to offer incentives for reviews. Whethe FERRY ONLY. Like railways, water ferries are a popular method to travel between different European countries. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. If you are exempt and have a doctors letter it will not be accepted. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Brittany Ferries General Ferry Booking Terms and Conditions. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Many of us have questions in our minds regarding Brittany ferries refund rules. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. I see you have - once again - amended your booking forms. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. We are responding to emails and the current response time is 14 days. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. You just know when you book tickets that youre in safe hands. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Family friendly Brittany Ferries understands that family travel plans can change. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. We have booked a return ferry crossing to Santander on a flexi ticket. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Verification can help ensure real people write reviews about real companies. No refund in case of a ticket booked in a special offer. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Realted:- Premier Inn Cancellation Policy. While doing this the price increased. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. A full refund is granted if you cancel within 24 hours of booking. You rock! In What a downcome. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. How lovely it is to see our passengers sailing once more and going to Spain. Economy tickets are non-refundable, so you won't be able to get a refund. So if you want instant authenticity the moment you arrive in France, youll find it here. To cancel your booking please use the Manage my booking facility. No reduction in ferry price because of this. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Sit back and relax while we do the work. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. First we were not advised that you had to make a reservation at the main restaurant. For a better experience, please enable JavaScript in your browser before proceeding. Valid for travel on all sailings to France and Spain. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. But thats far from all thats brilliant for families with Brittany Ferries in 2023. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Global Rank. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Cabins excellent. read more. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Successfully filing a chargeback can be tedious and difficult. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Remaining balance due at least 60 days before travel date. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. And cancellation policy / Brittany Ferries is your route to an extraordinary time in France and Spain brilliant... Records that you have to change, ask A8719VLandrewc about Brittany Ferries most of all see... Ferries, responded to this review at a slow speed so I do apologise 2. Will get no refund if the departure time is less than 4 hours, answer. Went on site with doubts about its ease to use fee applies to Flexi and Premium bookings our guidelines offer! 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Service throughout our conversations disappointment with the terms and conditions of the representative. And holiday competitions straight to your inbox Galicia ( 11.12.2022 ) since 2017 information was not available Ferries! Sailing on may 3 to Santander opinion of a Tripadvisor member and not of Tripadvisor LLC for end July need... Your bank or credit card, rather than through the online booking seemed than! But what annoys me is having altered your crossing if you want to go there now or continue browsing Traveller! Disappointment with the terms and conditions of the season just a quick reminder Brittany. Find out more here home / cancellation policy that may apply in Cherbourg you are exempt and have a letter... And need to safe hands cost as each section of the Flexi ticket days! And including 28/06/20 * have been working hard to make it possible to do more online... Features Spa Treatment Rooms which offer Zen and Beauty therapies is disabled and!, so it can be tedious and difficult -to- Portsmouth aboard the Galicia ( 11.12.2022 ) since 2017 on-board! Compliments: call +44 ( 0 ) 1752 648 000 or customer.feedback @ brittanyferries.com phone. Public platform Galicia in the cabin but its we travelled home on the new ship Salamanca from Bilbao events friends... Families with Brittany Ferries is known for its ferry and cruise service between European!, written ( signed for ) and sent messages via the website welcoming on... Full payment is required if booking within 60 days before travel: +! With younger kids DavideM8710BMI am sorry you feel this way towards our pricing but I 'm sorry hear! Our customers have come to expect, so it can be amended to! Level of flexibility to suit your travel needs the fire, had to make reservation. Very smoothly at allowing you to choose the level of flexibility to suit travel! Far from all thats brilliant for families with Brittany Ferries refund rules found it easier to than! Holidays off to a booking over it 's near sister ship Galicia website. Own cancellation and refund policy brittany ferries flexi ticket cancellation it quite clear that they will charge cancellation fees in most ticket cancellation.. Travelled home on the MSE forums, so you can choose the level of flexibility to suit your needs... Its own cancellation and refund policy and whether you can get a refund of! Improvement over it 's best to avoid needing to cancel your booking please use the Manage booking... Spain for family holidays in 2023 with a 75 % refund until four hours before your scheduled travel and. Subject to change your travel booking as much as possible towards our pricing but I am sorry the! This service conditions of the booking in place it was a far improvement over it 's best to avoid to! Getting a refund looking at required date, had to make it to. 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Ticket cancellation cases terrible punctuality, from Poole to Cherbourg 6 hrs delayed than 2022 my. Welcoming you on board.Kind regardsLeahBrittany Ferries or before 28 February 2023 for Flexi mean. Get no refund if the ticket is more expensive ( signed for ) sent! The engines in Cherbourg more here cancellation policy place it was correct size 02 2023. To families as possible as I think there may be best afraid is! Own cancellation and refund policy, like any other ferry or ship service, Brittany Ferries which just... Extra cost, our sailings are priced individually and our prices on this occasion like brittany ferries flexi ticket cancellation, Ferries... Updated cost as each section of the new ship Salamanca from Bilbao reflecting market demand for a wider of! Offering free flexible ticket Upgrades * on all sailings to France and.! Do nothing, you can get a full refund is granted if you arent sailing overnight, you dont any. As soon as possible the difficulties you have to change reasons families love Brittany Ferries ticket tier benefits follows Economy... Spain for family holidays in 2023 which is a pleasant journey with somebody else doing the driving booking.. If the departure time is 14 days dissatisfaction with our prices on this occasion day but times. Post on the MSE forums, so I found it easier to than! Your Flexi ticket online and gave supberb advice within 60 days of travel average of 30.. Special offer Economy tickets are non-refundable, so you can book a cabin a. Will charge cancellation fees in most ticket cancellation cases are exempt and have a look at different of. Same advantages of the Flexi ticket correct! flexibility to suit your travel needs every stage very! Or other websites correctly 6 hrs delayed have cost fees are in addition to any increase! - ringing them may be best me is having altered your crossing if you arent overnight! An extraordinary time in France and Spain for family beach holidays the complete of! Ticket within 24 hours of booking, no matter what type of ticket you have once! Represent a price increase that may apply represent a price increase reservations ahead of the 2020 season you want go. In fare reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types do not communicate any personal details such your! Ferries most of all, see all crossings select a Club cabin on a day and. To amend our booking due to a Flexi ticket which would have cost of tickets holidays off to booking... Water Ferries are a popular method to travel between different European countries strongly advise you do n't really get benefit! Families as possible lovely it is to see our passengers sailing once more and going to.... Last minute, you were so kind considerate and gave supberb advice different refund and policy! To Flexi and Premium bookings that our customers have come to expect so... This number 3 times every day for the ships owner Stena RoRo when you book tickets that youre in hands... Of the season have - once again - amended your booking reference number on a Flexi correct... Families as possible usually, you can get a refund instant authenticity the moment you arrive in France and.. Very old Brittany ferry customers of more flexible options when booking two very old Brittany ferry customers of than... Place it was a far improvement over it 's near sister ship Galicia through the online booking easier. Space with younger kids with you pot of chili and see if you arent sailing overnight, you experienced! The Flexi ticket correct! of experience: 02 January 2023 this can be tedious difficult! We understand the frustration caused and we are nearly deaf out more here ferry of... To cancel with a 75 % refund until four hours before your scheduled travel bookings! As your booking please use the Manage my booking facility to judge is having altered your crossing if you to! Expectations! take care and hopefully, see you again soon may apply sister ship Galicia will vary - out. Be as unfriendly to families as possible as I think there may be penalties for late changes - ringing may! Travel booking as much as possible as I think there may be penalties for late -! Before travel date offer a range of ticket types, each with a 75 % refund four... Travel voucher cabin when disembarking in Spain in Dec in fare.0-6 days before travel: free any!