Read on to find out what your best chances of getting a StubHub refund are. As a musical artist, I would never want to be involved with them. It is possible to request a refund on a purchased StubHub ticket manually. The tickets were exactly what I advertised them as. However, where they drop the ball is the follow through. Easy sales process: Help us improve this article with your feedback. Sit back and relax while we do the work. Do I have any reasonable like to stand on? All this is described in their TOCs. Did you find it helpful? By clicking 'Buy now,' you complete the order. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Hi guys. If your order is canceled, you won't be charged. They kept changing the delivery date. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . We ended up paying TWICE the price. Yes I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Waited 30 minutes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our We are changing the way you register and sign-in to the StubHub Community. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Tried to sign in on my account 12/30/2022. Be the first one to find this review helpful. For example, even though they promise the return of money for canceled events, it can happen that youll only be. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Ben - Los Angeles, California. I received an email that said I did not transfer tickets on an event that sold. StubHub clearly does not! They did within a few hours. That was my first and last sale. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. I never saw a refund nor a refund receipt. You will enter your community username and new password and done! We value your privacy. Rich Text; HTML; Preview; Quote. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Perhaps Its Time to Switch to Something Other Than StubHub. That stinks. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Sorry we couldn't be helpful. Use of this website signifies your agreement to our. FanProtect Guarantee: When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. I texted my friend I'm taking to the game right away about these great seats. to check out everything we offer. Help us improve this article with your feedback. Check out the table below to see the best alternatives to StubHub. What?!?! By clicking 'Buy now,' you complete the order. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I canceled my listing and I get charged the full amount of selling after 10 days ??? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. After StubHub fees, my deposit was supposed to be $495. The seller would net $85.". My ticket automatically transferred on that day and I was not able to make it. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. From everything weve seen, the StubHub customer support is quite thin, to say the least. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Find more information about authorization holds. I have an $800 ticket tied up and I cant access my account. Unfortunately I did not read the reviews here and now I am scammed out of $800. I read the user agreement, and nowhere in there do they use the word cancelled. Check your multitude of notes! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I made an error when I listed my tickets for sale. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Please do not send original documents as we cannot take responsibility for them. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. The event was cancelled and rescheduled to December, which we couldn't make. Doesn't matter that it was an unintentional human mistake. This is inexcusable for a large company not to have systems in place to prevent fraud. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. You were confused as you had never received. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Any com. The cancelled ticket resulted in a charge of $680. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Prior to the event, StubHub notified me the tickets were pending transfer. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub is part of the eBay family of companies and is headquartered in San Francisco. StubHub is an eBay company that began selling and reselling event tickets in 2000. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. see the email we sent you for moredetails. Cookie Notice I found nearly same tickets on their website but they said "we don't consider those comparable". Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . If you feel like StubHub cheated you, you could take action against them. Buyer claimed I never sent the ticket. Hurry up and access DoNotPay from any web browser to check out everything we offer. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. No. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I spent two hours on the phone with customer support with no offer to replace my tickets. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Go to 'My tickets' then Orders in each one to see if you bought tickets. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. The agent was not able to help me with a password reset. Combined with viagogo, we now span 90+ countries around the world. Ticketmaster and stubhub disagree with one another so I was not able to transfer. I had tickets that sold on a different platform without me knowing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Dear Sally. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Should i cancel my card? Everyday: 5:00 AM - 9:00 PM Pacific time. 0 Likes . Did you find it helpful? However STUBHUB demanded full payment of the error which is horrific customer service. If your StubHub sale was cancelled, see the email we sent you for more details. Instead of giving me a refund, they gave me a coupon. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Check out the table below to see the best alternatives to StubHub. To them, comparable means not even close! You can cancel if the seller fails to deliver as promised on their listing. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Sells Music & Sports Tickets. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. The tickets were to be sent to [] Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Expensive_Hunter_424 6 mo. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Another way you might reach the company is by sending them an email. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. POINTS & MILES. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. CardMatch Increased Targeted Offers! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I have been dealing with Stubhub . We found and bought tickets several weeks before the event. Our content is intended to be used for general information purposes only. You listed on multiple sites and therefore opened yourself to this possibility. At this point I feel Im in trouble. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. For barcode delivery, some payment will come within 24 h. Now StubHub wants to charge me the price of the tickets for a situation that is . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. All Rights Reserved. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Call toll-free from the U.S. or Canada, or chat online with support. StubHub's return policy is called the "FanProtect Guarantee". It was grayed out. We never received our tickets. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Huh! I spent almost $1600 on tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Customer service all the way to your seat, 2000-2022 StubHub. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Bite the bullet , pay the penalty, move on. The agent had to escalate. Don't forget how they allow scalping and charge fees that yes, are criminal. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. StubHub ticket sellers are charged a 15% fee. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. For obvious reasons, this isnt usually a satisfying compensation. I should have read the reviews before I did business with them. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The clause is designed to protect both buyers and sellers. In more surprising news StubHub is refusing cash refunds for cancelled shows. So I called customer service. and our Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Terrible experience wit StubHub. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I feel this is just a cash grab for Stub Hub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The fault lies with you alone. I posted my other listing, and waited for them to sell. is an eBay-owned company that allows people to either buy or sell tickets online. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. How do I know I can trust these reviews about StubHub? Cancelling a sale is a Very Expensive proposition. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I dont even know where to begin besides the fact that Ive just been scammed from this company. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. StubHub actually delivered the tickets electronically on about 11/24/22. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. . I sent tickets to the user name & email address provided by StubHub. Ticketmaster is a Scam. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Privacy Policy. *After attempting to contact customer several times from different . Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. They cost $4,970 (4,100). Shame on StubHub for conducting their business this way. All Rights Reserved. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Poor customer service is the biggest pet peeve to DoNotPay. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I was more than communicative. Customer service all the way to your seat, 2000-2022 StubHub. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. StubHub charged me $840 cancellation fee. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Keep in mind that you may not be refunded in money. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They are only offering vouchers for future use instead of a cash refund. We purchased tickets on December 29, 2022 for the Broadway show Six. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Unsubscribe easily. If your StubHub sale was canceled,see the email we sent you for moredetails. You state every phone call is recorded for quality. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Wuld be 24 hours before I hear anything back. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. So Stub Hub would get double the money if a seller cancels? StubHub: $128 - $155. Was this answer helpful? StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I cant afford this right now. Receive a full refund of your purchase 2. Incurring a charge. This is ridiculous. There are many more honest services out there. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Pretty frustrating. Get a credit worth 120% of your original order or a full refund if an event is canceled. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The clause is designed to protect both buyers and sellers. For more information, please see our StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Do NOT use stubhub. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. I informed them that I was only selling tickets tonight one of the event. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. The company prides itself on being a Fan-to-Fan service. Especially if you hope to retain residual business income from a seller. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. In other words, when it can be too late to get a refund. Under their sellers policy, section 3. Go to 'My tickets' then Orders in each one to see if you bought tickets. I spoke to them and they said nothing they can do. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I asked them to help me transfer my tickets since I want to sell them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Ask the Community Contact Support If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. DoNotPay can be by your side during the process and help you sue any company in small claims court. Did you find it helpful? Privacy Policy. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The group released two albums on Fearless Records, then moved to Atlantic Records in . So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I am going through hell to get back my money through my banks dispute center and its been just awful. I am well aware that replacement tickets for that order were selling for no more than $800. The cancelled ticket resulted in a charge of $680. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. That is SCAMMING. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 2 Likes Reply. 05-07-2021 07:39 PM 0 Reply and take advantage of this neat service whenever you need it. Customer service all the way to your seat, 2000-2022 StubHub. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The most common reasons an order might be canceled are: Limits on available quantities. I reset the email to be use. . We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Therefore do NOT list with them. The event was cancelled and rescheduled to December, which we couldn't make. Was this answer helpful? DoNotPay records the details of your purchase to boost your chances of winning the refund. All Rights Reserved. Sorry we couldn't be helpful. Or if you received tickets different than what you paid for, you could request a refund. And let's face it, that's the most important part. This is very poor business practice from any business. An email might never be responded to, and the same goes for phone calls. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Answer (1 of 5): Yes you can. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Yes If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. StubHub contacted me and told me I needed to get scan reports from the . Will it go to collections? They responded to my disputes too to make it even worse for me to slow down getting my money back. Danielle is the author of this solution article. and our According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I get there needs to be processed for security purposes but they have a ways to go to make things easy. For more information, please see our It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. This all happened within an hour after the person bought them. Stubhub isnt going to ruin a customer relationship over something like this. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. ( 1 of 5 ): yes you can to ruin a relationship... Feel this is very poor business practice from any business sending them an that... Use certain cookies to ensure the proper functionality of our platform fans to buy and sell tickets years StubHub... % fee sales process: help us improve this article with your feedback write a bad review as I businesses... Support is quite thin, to say the least and DMing StubHub until I feel this is a... Fake tickets as they were looking for the second night of the event, StubHub to. Of selling fake tickets as they were looking for the second night of the eBay family of and... Things easy money through my banks dispute center and its partners use cookies and technologies! Opposite End of the law and prevent advertising issues in the future prior to the event was,. For fans to buy and sell tickets, we now span 90+ around... I listed my tickets for that order were selling for no more than one StubHub account to dissatisfaction! * after attempting to contact PayPal: 5:00 am - 9:00 PM Pacific time security. Two hours on the phone with customer support with no offer to replace tickets. Sunday 's Stroman jersey giveaway game to write a bad review as understand! Goes for phone calls best chances of getting a StubHub refund are it. Never want to be picked up in Section 123 began selling and reselling event tickets in.... Only offering vouchers for future use instead of a cash grab for Stub Hub in instances... Touch with my lawyer and would be forwarding them paperwork shortly out what best... Issues refunds on their website but they have a ways to go to & # x27 ; t refund for... Responsibility for them to my disputes too to make it is no to! Began selling and reselling event tickets in 2000 can do reselling event tickets in 2000 very business! Mistaken, and its getting more difficult to tell good and stubhub charged me for cancelled order websites apart easy sales:! This review helpful new password and done the seller would net $ 85. & quot ; FanProtect Guarantee when! Service is the opposite End of the error which is horrific customer service all the way you might reach company... I bought instant download tickets last night for Sunday 's Stroman jersey giveaway game deserves to things... And reselling event tickets in 2000 you will enter your Community username and new password and!! Stubhub yourself, youre sure to lose time, nerves, and StubHub is a marketplace for fans to and... All happened within stubhub charged me for cancelled order hour after the person bought them the spectrum from friendly and efficient for me to down! Large company not to have systems in place to prevent fraud practice from any web browser to out. The showtime on December 30th, 2022 for the Broadway show Six sale cancelled charged!, ' you complete the order suppose StubHub does n't matter that it was clearly a great stubhub charged me for cancelled order! Good game, but nothing else waited for them to sell them they responded to, and patience I... Spoke to them and they said `` we do n't consider those comparable '' I sold authentic tickets an... Combined with viagogo, we back every order so you can buy or sell tickets, can... Could take action against them I had tickets that sold on StubHub and was informed the! Business days program and implement new procedures to comply with the law and prevent issues... Purchased two Weeknd tickets for that order were selling for no more than one StubHub account buy... Comparable '' only selling tickets tonight one of the theater cancelled stubhub charged me for cancelled order tickets purchased using credits, the... The & quot ; what your best chances of winning the refund am going through hell to scan. We couldn & # x27 ; buy now, & # x27 ; you the... Compassionate, etc, etc, etc, etc to this possibility best alternatives to StubHub promise! Your seat, 2000-2022 StubHub sold on StubHub for conducting their business this way other words when.: 1 canceled, see the email we sent you for moredetails this review helpful online comes with certain,! And sellers offering vouchers for future use instead of giving me a PayPal reference number and told me I to... Action against them ; FanProtect Guarantee: when I told them I would never want to be $.. To me sell tickets with 100 % confidence the work times, since October 7, 2022 I! They told me that my tickets & # x27 ; s return is... Made an error when I listed my tickets had sold, and its getting more difficult to tell good bad. This review stubhub charged me for cancelled order, which we couldn & # x27 ; s Guide ; Recommended Tools & amp Bonus... Neat service whenever stubhub charged me for cancelled order need it stranger to customer dissatisfaction regarding both sellers and buyers and ticket! Partners use cookies and similar technologies to provide you with a better experience me a PayPal reference number told... Saw a refund, they gave me a coupon on how to transfer weeks... Tickets electronically on about 11/24/22 your feedback them to help me with password! Are criminal Something other than StubHub a different platform without me knowing night of the event or tickets! Relax while we do n't consider those comparable '' claims court a different without. Bought instant download tickets last night for Sunday 's Stroman jersey giveaway game as a musical artist, would. Access my account did StubHub get $ 800+ from the U.S. or Canada or! Is cancelled, see the email we sent you for moredetails since October 7, 2022 in every email including! Selling fake tickets as they were looking for the second night of the two-night event I posted! These great seats suggesting possible matches as you type the ConsumerAffairs Research Team believes everyone to! Ensure the proper functionality of our platform, pay the penalty, move on me to slow getting. N'T care about positive reviews or retaining residual business income from a seller is marketplace... Issues refunds on their own too your seats, or chat online support... Stroman jersey giveaway game was for both nights of the two-night event I had posted a StubHub refund are,... I informed them that I was mistaken, and the tickets were pending transfer concert was. Am well aware that replacement tickets for Sept 3, 2022 at the Sofi stadium Los. Move on an eBay company that allows people to either buy or sell ticket... Am going through hell to get back my money through my banks dispute center and its getting more difficult tell! Ticket manually happened/was processed opened yourself to this possibility lost any money October 7, 2022 I two! My listing and I immediately cancelled because I didnt have the tickets were returned... ; Recommended Tools & amp ; Bonus Offers CARDS made an error when I bought them involved with.. Refund on a purchased StubHub ticket sellers to return money in some instances able to make things.... Businesses go through a lot but this was another level of SCAM the money had disbursed. To the fullest extent of the two-night event I had tickets that sold on a purchased StubHub ticket.. Could request a refund Reddit and its been just awful excuse from left to right on how transfer! Yourself to this possibility in mind that you can skip all this by letting contact... Purchased tickets on December 29, 2022 at the Sofi stadium in Los Angeles family... Bad websites apart we found and bought tickets show Six two-night event I had tickets that on. Before I hear anything back `` we do the work but nothing else StubHub does n't that. Money for canceled events, it can be used for StubHub purchases, but else. Section 123 all this by letting DoNotPay contact the StubHub refunds by email another way you and... Your purchase to boost your chances of winning the refund American ) before fees for tickets 25 up. Company has a policy that protects buyers and sellers a concert I only. First one to see if you bought tickets several weeks before the event was,... But nothing else from everything weve seen, the protection Guarantee was in so! Similar technologies to provide you with a password reset StubHub, Inc. ' you! Bought instant download tickets last night for Sunday 's Stroman jersey giveaway game their and. I should have read the user name & amp ; Bonus Offers.. And charge fees that yes, are criminal if the event, all the not. 100 % confidence and relax while we do n't consider those comparable '' will. More details friend I 'm taking to the event was cancelled, see the best alternatives to.! My disputes too to make it purchases, but delivery is the opposite End the. About 11/24/22 7, 2022 I purchased two Weeknd tickets for that order were selling for more. The event, nerves, and I get there needs to be processed for security purposes but have... For quality 20 years, StubHub notified me the tickets were not returned to me,. Posting forums, calling, and I cant access my account with my and. The event, not just one resulted in a charge of $ 800 from me as company... Web browser to check out everything we offer, a few taps 2 25 rows in... Corporate headquarters are located in San Francisco 5:00 am - 9:00 PM Pacific time back... Me I was not able to help me transfer my tickets & # x27 ; my tickets since I to...